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Refund policy

Exchange Policy

At RHE, every piece is carefully selected to bring you quality, style, and a premium shopping experience. Please review our exchange policy.

1. Exchanges for Damaged or Defective Products

We offer exchanges only if the product received is damaged or defective.

To be eligible for an exchange, the following conditions must be met:

  • Unboxing video is mandatory: A continuous, unedited video of the parcel being opened must be provided as proof.

  • The video must clearly show the unopened package, shipping label, and the product being unpacked, including the damage or defect.

  • The issue must be reported to our customer support team within 48 hours of delivery, along with the unboxing video and clear photographs of the affected product.

  • The product must remain unused, unwashed, and in its original condition, with all tags and packaging intact.

  • Claims submitted without a valid unboxing video may not be eligible for an exchange.

2. Exchange Approval & Process

All damage or defect claims will be reviewed by our team. Once the claim is verified and approved, we will guide you through the exchange process, subject to product availability.

If the same product is unavailable, our team will contact you to discuss the available resolution.

3. Non-Eligible Exchange Requests

We do not accept exchange requests for:

  • Change of mind or personal preference.

  • Incorrect size selection by the customer.

  • Minor variations in colour due to lighting, photography, or screen settings.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Claims submitted without the required unboxing video or outside the specified reporting period.

4. How to Raise an Exchange Request

For eligible damage or defect claims, please contact us through our official customer support channel within 48 hours of delivery. Include your order number, a description of the issue, clear photographs, and the complete unboxing video.

Our team will review your request and assist you with the next steps.

No Return Policy

All purchases made on RHE are final. We do not accept returns or offer refunds for any reasons like changes of mind, incorrect size selection, colour preferences, or personal styling preferences.

Please review the product details, size information, colour options, and policy carefully before placing your order.

Thank you for choosing RHE. We appreciate your trust in us and are committed to making your shopping experience as smooth as possible.