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Terms of service

Welcome to RHE. These Terms of Service govern your access to and use of our website and the purchase of products from RHE. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website or making a purchase.

1. General Information

RHE is a customer-facing fashion brand offering women's clothing and related products through its online store.

Throughout these terms, the words "we", "us", and "our" refer to RHE. The words "you" and "your" refer to customers and visitors using our website.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Eligibility to Purchase

You must be legally competent to enter into a contract to place an order on our website. If you are under the age of majority, you may use our website only with the involvement of a parent or legal guardian, as permitted by applicable law.

You agree to provide accurate and complete information when placing an order.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, fabric details, and prices are accurate.

However, minor variations in colour may occur due to lighting conditions, photography, and differences in device displays. Natural fabrics and printed garments may also have minor variations in texture or appearance.

Such variations do not automatically constitute a product defect. However, this does not limit your rights where a product is defective, incorrect, or materially different from its description.

We reserve the right to correct genuine errors in product listings and update product information when necessary.

4. Pricing and Payment

All product prices and applicable charges will be displayed on our website at checkout.

Shipping charges, applicable taxes, and other mandatory charges, where applicable, will be communicated before you complete your purchase.

We reserve the right to update product prices at any time. Any price change will not alter the agreed price of an order that has already been accepted, except where permitted by applicable law.

Payments are processed through the payment methods available at checkout. We do not intend to store complete payment card details on our own systems.

An order may be delayed or cancelled if payment cannot be verified or a payment transaction fails, subject to applicable law.

5. Orders and Order Confirmation

Placing an order constitutes an offer to purchase the selected products.

You will receive an order confirmation once your order has been successfully submitted. Order acceptance, processing, and dispatch will be subject to the applicable checkout terms and payment verification.

Please review your order details, including product selection, size, quantity, shipping address, and contact information, before completing payment.

If you notice an error, contact our customer support team as soon as possible. Changes cannot be guaranteed once an order has entered processing or has been dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock unavailability, or material listing errors. Any applicable refund will be processed in accordance with our policies and applicable law.

6. Shipping and Delivery

Orders will be processed and dispatched according to the shipping timelines stated on our website.

Delivery estimates are indicative and may vary due to courier operations, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

If your order is delayed, marked as delivered but not received, or arrives damaged, please contact our customer support team with your order details.

For further information, please refer to our Shipping & Delivery Policy.

7. Cancellation, Returns, Exchanges and Refunds

Order cancellations, exchanges, and refunds are governed by our respective website policies and applicable law.

RHE generally does not accept returns for change of mind, incorrect size selection, or personal preference.

Exchange requests will be considered for damaged, defective, incorrect, or materially different products in accordance with our Exchange Policy.

Customers are encouraged to report delivery-related product issues within the stated reporting period and provide relevant photographs, order details, and unboxing evidence where available.

Our policies do not exclude any rights or remedies that customers are entitled to under applicable law.

Please review our Exchange Policy and Cancellation & Refund Policy before placing an order.

8. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate and complete order and contact information.

  • Use the website only for lawful purposes.

  • Avoid fraudulent purchases, payment abuse, or misleading claims.

  • Refrain from attempting to interfere with the website's security or functionality.

  • Respect the intellectual property rights of RHE and other parties.

We reserve the right to investigate suspected misuse of our website and take appropriate action in accordance with applicable law.

9. Intellectual Property

All website content, including brand names, logos, product photographs, designs, graphics, written descriptions, and other original materials, belongs to RHE or its respective rights holders, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

Unauthorised use of our intellectual property may result in appropriate legal action.

10. Promotions and Discounts

RHE may offer promotional discounts, coupon codes, seasonal offers, or other special promotions from time to time.

Promotions may be subject to specific eligibility requirements, validity periods, product exclusions, and other disclosed conditions.

Unless expressly stated otherwise, promotions cannot be combined with other offers or applied retrospectively to completed purchases.

All promotional terms will be communicated at the time of the offer and will remain subject to applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier partners, analytics providers, and other service providers.

Third-party services may be governed by their own terms and privacy policies. RHE is not responsible for the independent content or policies of external websites, except to the extent required by applicable law.

12. Privacy and Personal Information

We collect and process customer information in accordance with our Privacy Policy and applicable data protection laws.

Information may be used to process orders, arrange deliveries, provide customer support, prevent fraud, and fulfil legal obligations.

Please review our Privacy Policy to understand how your personal information is handled.

13. Limitation of Liability

To the extent permitted by applicable law, RHE will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability, consumer rights, or remedies that cannot lawfully be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal requirements.

The updated version will be published on our website with a revised date. Changes will apply as permitted by applicable law.

We encourage customers to review these terms periodically.

15. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Any disputes arising from the use of our website or purchases from RHE will be handled in accordance with applicable Indian law and the relevant dispute-resolution procedures.

Nothing in this section limits any rights customers may have to approach a competent consumer dispute redressal authority.

16. Contact Information

For questions regarding these Terms of Service, orders, or other concerns, please contact us using the details below.

Brand: RHE — For Every You
Business/Legal Name: Siddhaa
Email: rheindia.com@gmail.com
Business Address: Pune, Maharashtra, India 411044
Customer Support: 9226238135

We appreciate your trust in RHE and thank you for shopping with us.

RHE — For Every You.